Spare Parts Support
Molecular Imprints’ customers may request spare parts and materials to support your needs. Contact information is available on the Spare Parts Support page.
Field Support
To arrange for a Field Service Engineer to solve a current problem or to assess your request, contact your designated Field Service office. Click Field Service for the office near you.
As a customer of Molecular Imprints you'll be familiar with your area representatives from the beginning as we manage installation planning and execution from start to finish. You are never alone during your warranty or service contract periods. We work hard to ensure a quick response, parts availability, and high uptime.
Engineering & Technical Support
From Molecular Imprints’ world headquarters, the Engineering & Technical Support team supports both field service engineers and customers who interface with our engineering and manufacturing organization. The staff is knowledgeable, experienced, and ready to support your technical needs. Organized by product line, the team releases technical support documentation to inform customers and field service engineers of new procedures and equipment changes. This information can be found by accessing our secure Product Documentation [Login].
Applications Support
Molecular Imprints is not only pioneering an innovative technology but simultaneously developing new markets for nanopatterning. Consequently, significant resources have been allocated to customer Application and Process Support including a fully equipped Applications Laboratory in Austin and experienced field application engineers in all major customer support markets.
