Our Field Service department is your first line contact for all tool issues and questions. You may Contact a Representative to find an expert on your tool set.
Field Service is ready to help with a current tool issue or to work with you to create a roadmap to meet your future production needs. Please contact your designated representative or the Molecular Imprints office nearest you.
US Field Service Office (Headquarters):
(512) 339-7760, Option 5
Japan Branch Office:
USA BUSINESS HOURS: Monday - Friday, 8:00 AM to 5:00 PM CST
Product support is available to provide parts, technical information, and to address field service issues for active customers.
Phone (USA): 800.423.9874, Option 5
512.339.7760, Option 5
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