Field Service Engineer
Position Summary
Responsible for supporting customers worldwide while supporting manufacturing build, test, qualification, shipping, and installation of imprint lithography systems. Serve as MII first response for field support. Provide technical support and troubleshooting of complex electronic and mechanical equipment. Perform preventive and corrective maintenance as well as process operation/verification on complex electronic and mechanical equipment. Instructs customers in the operation and maintenance of the systems. Maintain good customer relations and customer satisfaction. Serve as the Company liaison with the customer’s first line management and technical staff when on field assignments. Complete and maintain detailed records of all technical problems using database system. Position may require high travel (domestic & international) and also may require extended deployment to MII/customer sites.
Essential Functions
- Build, test, install, customer acceptance, and operating imprint lithography tools
- Provide service, repair, and product support of imprint tools, either onsite or via phone support
- Read and interpret engineering drawings, pneumatic & electrical schematics, and Bill of Materials
- Troubleshoot mechanical, electrical and software related tasks as they pertain to imprint lithography equipment
- Perform mechanical, electrical and software related tasks as they pertain to imprint lithography equipment
- Recommend methods to enhance customer satisfaction and assist in training less experienced customer engineers
- Understand customer process and assume responsibility for customer satisfaction (foreign/domestic)
- Use escalation policies as required to keep management informed of down/lack of progress situations
- Develop, plan, document, schedule and implement upgrade and preventative maintenance activities for in-house and customer imprint lithography equipment. Create and distribute related reports and metrics.
- Create and distribute technical alerts/bulletins
- Participate in spare parts management process
Qualifications
Education
- BS/EE, ME, EET or equivalent work/military experience
- 5 years electro-optical-mechanical semiconductor equipment
- Of the 5 years, at least 2 years process and software experience on related semiconductor equipment
Experience
- Experience in dealing with customers regarding equipment installation and service
- Knowledge of Linux OS and Tool Control Language (TCL)
- Ability to operate basic machine tools, hand tools, meters, scopes, common test/calibration instruments and other pertinent tools/instruments as required
- Knowledge of clean room and safety protocols
- Training in quality management tools and working in a team based environment
Information About Molecular Imprints
Molecular Imprints is the technology leader for high-resolution, low cost-of-ownership nanopatterning systems and solutions in the hard disk drive and semiconductor industries. Molecular Imprints is leveraging its innovative technology to become the market leader in patterning solutions for storage and memory devices, while enabling emerging markets in optics, biotechnology, and other industries.
This document is a summary only. Further qualifications may apply. Molecular Imprints is an equal opportunity, affirmative action employer and supports a smoke free and drug free environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
How to Apply for a Job Position
To be considered for a position, please submit the completed Molecular Imprints Employment Application, your Resume and (optionally) a cover letter. U.S. applicants should also include the Equal Employment Opportunity Survey. When all information and forms are complete, please click on the "Submit Your Resume" button below to send your information.
Thank you for your interest in career opportunities at Molecular Imprints.
You must have Adobe Reader 8 or higher installed on your computer to view downloadable documents.
